Placing an Order
Please check the dimensions of the entrance/door to your home/office/shop/building/premise before buying, so as to ensure that there is no problem in getting the product inside. In such a situation we will not be able to accept return or cancellation. There are some items that you will need to assemble on your own. You will find all relevant assembly information on an item details page. While we provide kits to assemble these items, you might need to arrange your own carpenter for assembly. Wherever Minimal provides, the carpenter visits will be scheduled subsequent to the delivery of the item.
On Delivery
For all items that are expected to stand, ensure that the item is steady and straight. Unevenness up to 5mm happens due to difference in surfaces and floor levels and is an accepted industry standard. Bushes will have to be attached to balance the item. Please report the item to our Customer Support team and we will take it on from there. In case of dust or a lack of shine, rubbing the surface with a cloth will help. This is an accepted method for cleaning the surface of a furniture item and making it shine.
Damages
We will deliver the product to your doorstep (inside Dhaka City) we took every necessary precaution to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:
Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed
Any instruction manual, screws, nuts etc. that might have been missed, should be informed to Customer Support immediately, so that they can arrange to have it delivered to you
Your item arrives in damaged condition. All claims for damage must be made within 3 days of receipt of the item
Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage.
We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.
Cancellations
No cancellations will be accepted once an order is placed. For reasons beyond control, MINIMAL may cancel your order. In such cases, MINIMAL will refund the customer in full.
